Forgive me. I am not trying to insult your intelligence. I am sure you are well aware of the importance of customer service in the lawn and landscape business.
It has always been important and it has always mattered, but now, in the 21st century with the internet, smart phones, apps and social media… it is CRUCIAL.
Not going to dwell on the glory days of the past… but it used to be if you upset someone or provided a not so wonderful service, that angry or spiteful customer would tell at least 10 people about their bad experience with you and your company.
Could you imagine if only 10 people were told you did something wrong?
That would be amazing. Business would be so much easier.
Instead, if you don’t treat everyone like gold today, you are running the risk of any idiot with a smart phone and an internet connection going out of their way to hurt you and your business.
If you deserve it, fix it.
Accept the fact that today, you have to go above and beyond to make sure that your customers are happy.
Oh, and one last point… in almost every case, what is posted online is FOREVER.